– Never be at a loss for words! You’ll get templated responses you can copy and paste for the 8 most common bad veterinary reviews. – Be ready for anything! Beyond the 8 review response templates, this guide reveals the 4 elements you need to craft a good response to a bad review. – Protect your page! You can ban certain words from being posted to your Facebook page, and we’ve got the exact list you can copy and paste into your settings. – Don’t worry! This guide shows you exactly what settings to change and how to use the materials provided. – Easy PDF format you can download and access across multiple devices.